A Web Support Specialist’s main responsibility is to provide technical and customer service support to our expanding network of clients and within the internal team. The specialist will directly work with you via any communication channels like phone or chat to troubleshoot websites, hosting, and email management and can create an exceptional support experience.
A website support staff and an IT team on hand are extremely invaluable resources for any expanding IT firm. They can supply technical knowledge that keeps your firm operating daily. You can focus on the core components of your business and you can leave the technical expertise part to your website support needs.
Key Responsibilities:
- Create a ticketing system to manage and resolve incoming support requests
- Answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation, troubleshooting, etc.
- Identifies and assists in getting the root cause of web-related issues.
- Maintain a high level of professionalism with clients and work to establish a positive rapport
- Set up development environments and launch websites
- Assist our internal team with technical and training support