Upselling and cross-selling are integral parts of telemarketing. Upselling involves informing a customer of better quality, and higher-priced, alternatives to the product they are already considering buying. By upgrading them to a product with enhanced features, or a deal where they can save by buying a greater quantity of a product, you benefit from a greater profit while the customer is also satisfied by their improved purchase. Likewise, cross-selling involves promoting a product that is related to or complements the main item a customer has expressed interest in. To upsell and cross-sell to your customers successfully, you need to maintain a friendly demeanor in addition to being assertive enough to close the deal. Upselling clients is a valuable skill for all agencies. And if you offer valuable services, everyone wins.
Key Responsibilities
We are a Virtual Outsourcing Staffing company based in Canada with satellite offices around the Philippines.
We specialize in Lead Management and Virtual Staffing to leading companies in the USA, UK, Canada, and Australia across various industries, including Advertising and Marketing, Telehealth, Business Services, Customer Service, Financial Services, Real estate, Solar and more.