Upselling and cross-selling are integral parts of telemarketing. Upselling involves informing a customer of better quality, and higher-priced, alternatives to the product they are already considering buying. By upgrading them to a product with enhanced features, or a deal where they can save by buying a greater quantity of a product, you benefit from a greater profit while the customer is also satisfied by their improved purchase. Likewise, cross-selling involves promoting a product that is related to or complements the main item a customer has expressed interest in. To upsell and cross-sell to your customers successfully, you need to maintain a friendly demeanor in addition to being assertive enough to close the deal. Upselling clients is a valuable skill for all agencies. And if you offer valuable services, everyone wins.
Key Responsibilities
- Provide high-quality customer service to the customer, and ensure a smooth flow of inquiries and complaints
- Upsells or Cross Sells by calling clients or sending email and SMS marketing campaigns
- Able to quickly understand what the customer needs and qualify potential clients worthy of follow-up for a possible increase in availing new or upgraded services
- Resolve queries of the customer by encoding the standard replies through e-mail within the assigned
- Has strong attention to detail and able to multi-task /work on multiple and simultaneous projects