Tech support workers manage, maintain, and repair systems-related issues. Their responsibilities include diagnosing and repairing faults; resolving network issues; and installing and configuring hardware and software. The need to provide responsive and reliable technical support cannot be disregarded when you’re running a business in this digital age. Customers expect immediate support when they’re faced with technical issues. Outsourcing IT support jobs to hire technical support specialists from any country, especially in the Philippines is a great solution, with skilled professionals able to offer dependable tech support ranging from basic troubleshooting to resolve advanced issues.
Key Responsibilities:
- Identifies client requests and problems, then follows established procedures to fix them.
- Records troubleshooting attempts and client information in a data capture tool, transfers calls as necessary and swiftly notifies the relevant person for resolution.
- Upholding high service level agreements and customer satisfaction rates
- May fulfill and address customer contact requests received by mail, online, or by email that is not call-related