A Reservation Agent usually responds to inquiries about reservations made by mail, phone, social media, cable, fax, or through a central reservation system from customers, travel agencies, and referral networks. The agent establishes and maintains reservation data, often organized alphabetically and by date of arrival, writes letters of confirmation, and swiftly handles any cancellations and changes.
Additional responsibilities might include processing advance reservation deposits, creating a list of anticipated arrivals for the front office, and helping with preregistration activities as needed.
Key Responsibilities:
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