A Reservation Agent usually responds to inquiries about reservations made by mail, phone, social media, cable, fax, or through a central reservation system from customers, travel agencies, and referral networks. The agent establishes and maintains reservation data, often organized alphabetically and by date of arrival, writes letters of confirmation, and swiftly handles any cancellations and changes.
Additional responsibilities might include processing advance reservation deposits, creating a list of anticipated arrivals for the front office, and helping with preregistration activities as needed.
Key Responsibilities:
- Processes reservations by mail, telephone, social media, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms, selling status, rates, and benefits of package plans available as well as their location and layout.
- Creates and maintains reservation records by date of arrival and prepares letters of confirmation.
- Processes cancellations and modifications and promptly relay this information to assigned department