Customer Care Specialists are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound sales. Strong interpersonal skills cannot be overlooked, especially for those in customer-facing roles. Good customer care goes above and beyond traditional customer service responsibilities by ensuring that your customers are satisfied at every touchpoint they have with your brand.
Key Responsibilities:
- Serves customers by answering questions about products and services and addressing issues with those products and services.
- Responds to inquiries about products and services and makes recommendations for further information
- Updates account data to maintain customer records for every transaction made on the account
- Clarifies the customer's complaint, ascertains the root cause, chooses and explains the best remedy to the issue, hastily makes the necessary corrections or adjustments, and follows up to assure proper resolution is provided