The coordinator for client services will be in charge of gathering data on how to serve clients most effectively. Depending on the sort of service a firm offers, a client coordinator’s particular tasks and responsibilities may change, but their primary duty is to guarantee customer pleasure. In order to ensure that the customer’s demands are satisfied, they accomplish this through supervising and organizing contacts between the client and the business.
This role is the primary point of contact of the clients and ensure that the client’s requests are handled by the appropriate team, whether it be the sales, customer service, or technical support team, and that responses are delivered to the client promptly. In some businesses, client coordinators do their duties by corresponding with outside vendors.
Key Responsibilities:
- Assists customers virtually, via email or over the phone
- Reserves meetings and set up phone conversations or meetings with clients and management
- Organizes the creation of marketing materials aimed at customers in collaboration with the marketing and sales team
- Compiles and keeps track of customer account information.
- Reaches out to specific organizations’ departments for any customer’s comments, concerns and requests
- Consults internal teams to modify service offerings and determine associated expenses
- Establishes and develops tight connections with existing and prospective clients