Client coordinators support clients during their tenure at client-based organizations, across various industries. Client coordinators keep track of every interaction they have with a client and regularly disseminate information to the whole sales and marketing team or to the concerned department. The most significant task they carry out is serving as a point of contact between the client and the business. Their primary responsibility is to ensure customer satisfaction, which may entail responding to inquiries or addressing particular concerns timely and effectively.
Key Responsibilities:
- Assists customers via email, or over the phone
- Sets up phone conversations or meetings with the clients and management
- Organizes the creation of client-facing marketing collaterals
- Compiles and keeps track of client’s information
- Receives requests or feedback from clients and liaises solutions to corresponding departments within the organization
- Consults internal teams to modify service offerings and determine associated expenses
- Establishes and develops tight connections with your clients.