The main duty of an Appointment Setter is to determine whether potential customers could be interested in our goods and services before setting up individual or group meetings between them and our sales representatives or directly with the business owner. An appointment setter can do B2B or B2C cold or warm calling leads and contact prospective clients via telephone and email to ensure the team meets their monthly meeting goals.
Key Responsibilities:
- Knows the basics and advance critical details of the services or products being offered
- Calls potential customers utilizing a list of leads that have been prepared by either the marketing or sales team
- Addresses fundamental inquiries and follow-ups regarding the products and services we provide
- Arranges meeting between a sales representative and the prospective customer
- Keeps a thorough record of every call, and tracks status of each leads including those that go unanswered
- Notifies the business point of contact of any persistent product-related issues that require attention