MARC ANTHONY PACAPAT
Silver Edge Media Services
April 2017 - June 2020
Produced and submitted weekly reports outlining progress against KPI objectives.
Built, implemented and updated effective SEO strategies.
Implemented backlink strategies.
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for client meetings.
Increased customer satisfaction by resolving Analytics issues submitted deliverable on time.
Administrative task 98%
Customer Support 95%
Technical Support 95%
Phone Support 75%