Alex Pionela
WORK EXPERIENCE
Credence Credit
2020
Phone support for outbound calls, schedule appointments, manage required docs for sign up
Optum Global Solutions
2019-2020
Senior Product Support Specialist - OptumRX
Worldsource, Inc.
2016-2018
Medical Biller/Account Coordinator - PBC (Pre Billing Consultants)
Hinduja Global Solutions
2014-2016
Customer Service Representative – Billing Department (AETNA)
APAC Customer Services, Inc.
2012-2013
Customer Service Representative – SiriusXM Satellite Radio
Elizabeth Seton School
2008-2012
Computer Laboratory Assistant – IT Personnel
Customer Support
90%
Phone support
95%
Technical Support
95%
Medical Claims Coordination
95%
Appointment Setting
98%