Alex Pionela

WORK EXPERIENCE

Credence Credit
2020

Phone support for outbound calls, schedule appointments, manage required docs for sign up

Optum Global Solutions
2019-2020

Senior Product Support Specialist - OptumRX

Worldsource, Inc.
2016-2018

Medical Biller/Account Coordinator - PBC (Pre Billing Consultants)

Hinduja Global Solutions
2014-2016

Customer Service Representative – Billing Department (AETNA)

APAC Customer Services, Inc.
2012-2013

Customer Service Representative – SiriusXM Satellite Radio

Elizabeth Seton School
2008-2012

Computer Laboratory Assistant – IT Personnel

Customer Support 90%
Phone support 95%
Technical Support 95%
Medical Claims Coordination 95%
Appointment Setting 98%

Educational Background

STI College – Las Piñas
May 2007

Graduate of Diploma in Computer Studies