Albert Sollesa


Boldr Inc

Retention Specialist

Cognizant Technology Solutions.
2018- 2019

Process Executive

Ibex Global

Customer Service Representative

Startek Philippines
2012- 2017

Technical Support Specialist & Subject Matter Expert

Administrative task 98%
B2B Phone Support 95%
Customer Support 95%
Technical Support 95%
Retention 95%
Client Relations 85%
Management 85%
Billing 80%

Educational Background

Quezon Central for Research and Studies (QCRS-IM)

Bachelor of Science in Business Administration
Major in Operations Management

Circle of Excellence Award Top 1 agent (first quarter 2018) Ibex Global

Five years of good work as Technical Care representative / Customer Service

Top agent for billing (Nov 2016) Time Warner cable